Introduction and Acceptance of the Terms and Conditions
The general Terms and Conditions of Sale detailed below govern the contractual relationship between the ‘User’ (hereafter also referred to as ‘You’ or the ‘Customer’) and ‘GorillaChoke.com’ (hereafter also referred to as ‘We’ or the ‘Website’), belonging to the company Red Square Labs Inc., company number 822874905. Both parties accept these Conditions unreservedly. These general Conditions of Sale are the only conditions that are applicable and replace all other conditions, except in the case of express. written, prior dispensation. We maintain that, by confirming your order, you have read and do unreservedly accept our general Conditions of Sale. These Terms and Conditions of Sale are important to you and GorillaChoke as they are used to protect your rights as a valued customer and our rights as a business.
Changes to the Terms of Service and the Website
GorillaChoke.com is a work in progress, and as such things may change, be added or be taken away. We reserve the right to update the Website and these Terms of Service from time to time, at our discretion and without any notice. It is solely your responsibility to keep up-to-date with the latest Terms and Conditions by checking back regularly. Your continued use of the Website following the publishing of updated Terms of Service will be taken to mean that you have read and agree to the changes.
Access to the Website
We work hard to ensure the Website is always up and available, but we can’t guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for regular updating of products and for general maintenance, but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time.
Parts of the Website require you to input a password to access certain features. This is to be able to give you details relevant to your order whilst still keeping them private to you. To do this, as part of our security procedures, we require you to register an account with GorillaChoke by entering your email and choosing a secure password. We highly recommend that you choose a strong password that is hard for others to guess, and you log out from your account at the end of every session. There is a password reset procedure in case you forget your password. You must treat your account log-in information as confidential, not disclosing it to any third party and only be using GorillaChoke in person. If you think there may have been any breach of security then it is your responsibility to notify us immediately and if log-in is possible, to change your password.
It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. We reserve the right to disable any user account in our sole discretion, at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms of Service.
GorillaChoke takes great care when putting product information, descriptions and images online but will not be held responsible for any mistakes or omissions to any information given. The technical information details of a product may indicate that the instruction manual or any software does not come in English. If you buy a product which does not have an English instruction manual or software you will be able to download the English manual by clicking on a link in the “order tracking” section of the Website.
The prices indicated on GorillaChoke.com are shown in Canadian Dollars and include all taxes but do not include delivery. The delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be canceled and the payment refunded to you, even if it has been initially validated.
We will always endeavour to fulfil your order once completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product within 30 days following the date of payment. If your order includes products that are temporarily unavailable, we will send the available products out first and will follow with the outstanding items once they are available again.
GorillaChoke.com currently offers two ways to pay for your order, Paypal and Credit Card. Both these payment options use advanced SSL encryption to keep your transaction secure and do not cost you anything to use (GorillaChoke is charged as the seller, you are not charged as the buyer) so you will not pay any extra for your order. You do not need to hold an account with these Merchants to use these methods of payments. Please refer to Paypal for full terms and conditions of use.
Your order will be delivered to the address you indicated when your order was placed. The products bought on GorillaChoke.com will be delivered to one address in mainland of Canada. We currently do not deliver overseas.
GorillaChoke.com does everything in its power to respect the delivery times indicated on the website. We cannot guarantee the times indicated or be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.
If your product is shown to be “in stock” on our website when you place your order, delivery schedules are:
Payment validation + order preparation + parcel collection by carrier =48-72 hours
Delivery times of your parcel(s) according to the carrier. Carrier delivery times start from the moment you receive an e-mail confirming order dispatch. Dispatch and delivery times are given in working days.
All products: Please check your received order carefully for any anomalies or damage. If so, take some photos or video the same day, then contact us immediately by email to firstname.lastname@example.org to advise us this. Without prejudice and with respect to the applicable legal guarantees, we recommend that you address any reservations you may have pertaining to malfunctioning products on the date of delivery as quickly as possible.
Right of Return
GorillaChoke.com allows you 7 days to return a product that you are not satisfied with. Your right of return starts from the moment your order is delivered. You can return the product to us within this time frame, at your own expense, with your invoice at Red Square Labs Inc. 6832 Vallas Circle, London Ontario N6P 0B5. Shipping fees remain the customer’s responsibility. The present right of return only applies to products that are returned in their original, complete working condition (packaging, accessories, user guide etc.).
Privacy and protection of personal data
The details you give us are essential for the processing and delivery of your orders, for billing and for the establishment of warranty contracts, therefore failure to provide these details will result in the cancellation of your order. By registering on the Site, you agree to provide us with sincere and true information as it concerns you. Communicating false information is contrary to the present general Terms and Conditions.
You can at any time make a request to GorillaChoke to find out what personal information we hold concerning you. You may at any time, and by request, modify this information. If you accepted to receive our promotional e-mails when you registered on the Website, offers including new items, clearance, exclusivities, good deals etc. will be sent to you. You may at any time request not to receive any further e-mails from us by emailing your request to email@example.com
Cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. Before any information is recorded, an alert message will ask you whether you would like to enable cookies, and you may refuse if you wish. Cookies do not contain any confidential information about you.
All the content on The GorillaChoke website (illustrations, texts, names, brand names, images, and videos) is the property of Red Square Labs Inc., its co-contractors or partners. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorization by GorillaChoke. All information, content, files, and software offered by our services is protected by International law concerning intellectual ownership and copyright. GorillaChoke cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offense of forgery, which is severely punished under the Intellectual Property Code. GorillaChoke will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site.
Feedback & Comments
We welcome any comment, question, and communication at firstname.lastname@example.org
Any opinions left on the Website by GorillaChoke customers are screened and moderated by the marketing team. If the comments infringe on the law or are inappropriate (abusive publicity, defamation, insults, out of context commentary…), GorillaChoke reserves the right to refuse or modify it.